Shipping & Returns
The products are delivered directly from Astrography to your doorstep. We strive to make all shipments as secure as possible.
The delivery time is usually 7 days and depends on the distance between you and the Astrography office (Poland, EU). The expected delivery time may be longer due to a seasonal increase in sales on the global market or turbulences related to e.g. COVID19.
The shipping time does not include the manufacturing process. All our products are created on demand for each client individually. The production time takes up to 2 business days.
We try to send our products Worldwide, but some products might be available only in the European Union, USA, and Canada. The countries for which shipping is available are clearly indicated on the product or checkout page.
Sales Tax & Custom
If the Customer is located outside of the territory of the European Union the Customer is responsible for paying sales tax (as applicable within each jurisdiction). Astrography will not be held responsible for any such sale tax. If the customer is located within the European Union sales tax is included within that price of the Product.
Customers outside of the European Union may be subjected to pay custom duties (as applicable within each jurisdiction). Astrography will not be held responsible for any such duties.
Shipping, returns, and right of withdrawal
From the moment your order is placed, you have 6 hours to change the order. We are not bound to make changes to your order if the changes are coming in later than the given time limit.
Astrography will review the replacement of Products or refund requests within 14 days of placed order. If a Product is missing, damaged, or subject to print error, Astrography will replace the erroneous Product with a new Product. To issue a refund process based on the aforementioned reasons, contact firstname.lastname@example.org. Refund requests will be processed within five (5) working days. For the sake of clarity, Astrogaphy is not responsible for situations when the Customer has provided incorrect information, such as the wrong Customer name or address. In such cases, an extra payment will be applied.
Due to the individualization of the Product there is no right of withdrawal for the Product after placed an order.
You may return an Astrography print within 14 calendar days of delivery and you will receive refund of 100% of the value of the ordered products minus the shipping cost. The product is eligible for return if it is in the original state and has not been used. Astrography print needs to be sent at the customer’s cost to the address provided on the contact page. After receiving the package the amount will be refunded to your account within 14 days. Please note that in case of returning only a part of the received Astrography prints the original shipping costs won’t be refunded. Also, our return policy is not applied to custom prints (custom prints are non-refundable).
In case of any concerns, please reach out to contact us.